Shipping Policy

We aim to provide a smooth and reliable shipping experience for our customers. Below are the details of our standard shipping policies:

1. Shipping Time

  • Processing Time
         Orders are typically processed within 1-2 business days after payment is received.
  • Delivery Time
         Standard shipping usually takes 3-7 business days within the domestic area.
         International shipments may take 7-21 business days, depending on the     
         destination country.
  • Expedited Shipping
         Available at checkout for faster delivery, usually within 2-3 business days
         for domestic orders.

2. Shipping Costs

  • Free Shipping
         Available on orders over a certain amount (₹ 2000/-) for domestic orders.
  • Standard Shipping  
         Calculated at checkout based on the order weight, dimensions and destination.
  • International Shipping:
         Fees are calculated based on the destination and size of the package.
         Duties and taxes may apply upon arrival, depending on local regulations.

3. Shipping Carriers

  • We partner with reliable carriers such as USPS, FedEx, UPS and DHL for domestic and international deliveries.
  • Customers will receive a tracking number once their order has been shipped.

4. Order Tracking

  • You will receive a tracking number via email once your order has been dispatched. You can track your order on the carrier’s website.

5. Address Accuracy

  • Please ensure your shipping address is correct and complete. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.
  • If there is an issue with your address, please contact us immediately to update it before the order is shipped.

6. Shipping Restrictions

  • We currently ship to most locations worldwide. However, some remote or restricted areas may not be eligible for shipping. Please check with customer service if you are unsure about your location.

7. Lost or Damaged Packages

  • If your package is lost or damaged during shipping, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue, either by providing a replacement or issuing a refund, depending on the situation.

8. Returns & Exchanges

  • For information on how to return or exchange an item, please refer to our Return and Refund Policy.

9. Shipping Holidays

  • We do not ship on public holidays or weekends. Orders placed on holidays will be processed the next business day.

10. Contact Us

  • For any concerns about the Shipping Policy, kindly contact us at:

          Hexahorn
          Nature O' Tech Ventures,
          Ambat Building, Marottichuvadu,
          Edappally, Kochi-682024
          Phone: +91.70.345.000.94
          E-mail: info@hexahorn.com