Return & Refund Policy


1. Returns

  • Eligibility  
         To be eligible for a return, the item must be:
    • Unused and in the same condition that you received it.
    • In the original packaging.
    • Returned within [7] days of purchase. 
  • Non-Returnable Items 
         The following items are not eligible for return if:
    • Any paper sticker stationery is used, written or drawn.
    • Customized or personalized.
    • Items are marked as final sale.
  • Return Process  
         Kindly contact our customer service team at +91.70.345.000.94. 
    • Ship the item back to:
           Hexahorn,
           Nature O' Tech Ventures,
           Ambat Bldg, Marottichuvadu,
           Edappally, Kochi-682024
    • Customers are responsible for return shipping costs unless the item is          defective or incorrect.

2. Refunds

  • Processing
    Once we receive your returned item, we will inspect it and notify you of the refund status. 
  • Approval
    If approved, your refund will be processed and the amount will be credited to your original payment method within 5–10 business days.
  • Partial Refunds
    Partial refunds are not granted.

3. Exchanges 

  • We replace items only if they are defective, damaged or incorrect.
  • If you need an exchange, kindly contact us and provide proof of the issue.

4. Late or Missing Refunds 

  • If you haven’t received your refund, check with your bank or credit card provider (processing times may vary). Kindly contact us if the issue persists.

5. Cancellations 

  • Orders can be canceled within 24 hours of placement for a full refund.
  • After 24 hours, cancelations may not be possible if the item has already shipped or processing has begun.

6. Exceptions and Special Cases 

  • Sale items may only be refunded at the sale price.

7. Contact Us

  • For any concerns about the Return and Refund Policy, kindly contact us at:

          Hexahorn
          Nature O' Tech Ventures,
          Ambat Building, Marottichuvadu,
          Edappally, Kochi-682024
          Phone: +91.70.345.000.94
          E-mail: info@hexahorn.com